FAQs

1. Are your products authentic?
Yes. We only offer genuine products sourced from trusted suppliers.

2. Are your products suitable for all hair and skin types?
Product suitability varies. Please check each product description before purchasing.

3. How do I choose the right product?
Review the product details and recommended usage to find the best match for your needs.

4. Are your products cruelty-free or vegan?
Many of our products are cruelty-free or vegan. Please refer to the individual product page for specific information.

5. How should I store my products?
Store products in a cool, dry place away from direct sunlight.

6. How long does shipping take?
Most orders are delivered within 5–10 business days after processing.

7. Can I return a product?
Yes. Eligible items can be returned within 30 days of delivery.

8. What if my order arrives damaged?
Contact us immediately, and we'll work quickly to resolve the issue.

9. How can I track my order?
You'll receive a tracking number by email once your order has been shipped.

10. How can I contact customer support?
Simply visit our Contact Us page, and our team will be happy to assist you.